![]() The customer would then be hit with a big bill for the difference. Sometimes the data couldn’t be collected and PWD would send out bills based on estimates (educated guesses, essentially) of how much water people had used in the previous month.Įven back then, there were instances when the utility would get an actual reading after a long period of estimated billing and see it had been undercharging a household the whole time, spokesperson Rademaekers said. That was the best I could do.”Īs it has been since mega-bills first started arriving in people’s mailboxes, PWD continues to stress that it’s trying to educate people about “estimated bills,” which can come in too low and lead to big catch-up charges later on. “You can try to appeal it, but I had no luck. “I ended up with a $1,900 water bill,” one customer wrote on NextDoor. If you do get a big bill, you can appeal it or work out a payment plan, a spokesperson said.īut while some people say they’re just seeing somewhat higher charges, a few report receiving a gigantic monthly bill after upgrading - $3,000, $5,000, even $8,000, according to one commenter - and then struggling to get help from the company. PWD contends that the high charges are extremely rare and the vast majority of upgraded customers are satisfied. ![]() Their complaints echo stories that Philadelphia Water Department customers have been telling for the last two years, since the city-owned utility started upgrading residents’ home water meters.
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